Online Flowers and Cakes to Kanpur
Customer Service:
Local Florist Shop in Kanpur, UP, Quality Guaranteed

  1. If does not make the delivery of an ordered product then as per our refund policy we assure our customers a 100% money refund.

  2. All the customers are informed that is not responsible for the quality of product because the quality of the product is entirely depended on the respective brand owner. If any customer of our site is dissatisfied with the product, in that case a customer may lodge a complaint about it through us.

  3. The owner of reserves the entire right to postpone an order without showing any specific reason to do so.

  4. has the full right to reschedule the delivery to an earlier or later date in case of floods, heavy rains/ Strike or any other such reasons beyond our control.

  5. If the delivery of a product is within the city in that case will provide free delivery of a product but an extra cost of $1 to $3 will be charged for delivering perishable products out of city limits or to villages. For such locations we do not keep the delivery on hold but make it on time and send you a link for paying this extra charge.

  6. The cakes are prepared by the bakeries at 10.30 Am on wards. As a result of it we cannot deliver cakes before that time. Under some circumstances, if our customers request us to store the cake and deliver it in the next morning, we can do it but it is advised not to do so.

  7. can give the guarantee of the product delivery but with that we do not guarantee of a specified time. We try our best to match our delivery with your preferred time but cannot assure you of exact timing.

  8. If the customer makes a mistake in giving the complete address or providing wrong information or if the recipient is out of reach, then we would not refund any amount.

  9. The Product delivery time of varies from the same day of placing the order till three business days depending upon the location. For metropolitan cities, we deliver our products on the same day. For major cities and town, the delivery is done within one business day. Within two to three business days the delivery is done for other locations.

  10. If we found a complaint against the quality of a product in that case we shall redeliver the product subject to recipientís satisfaction. But all such claims should be raised within 48 Hours of delivery. Refund can also be made depending on nature of complaint. All the Refund related decision will be taken by the owner of

  11. If there is no indication about the date of delivery in such case we shall deliver within 24 hours.

  12. The displayed products are just an instance we try our level best to deliver the items better than what is shown but sometimes due to the unavailability of Flowers or other reason the Flower Arrangement or the Flower Bouquet can vary from the displayed product.

  13. Except the claim of the 100% refund for the payment given, any other claim is objectionable until and unless they are made within the same day of delivery or non- delivery.

  14. The cost of the products regimented to MRP restrictions are sold on after incorporating the charges for our service, delivery and online transaction which are not shown separately due to technical restrictions. We hope it to be understood.

  15. acknowledges orders including those for Midnight, placed after 4 P.M. IST to be the orders for the next day though we put our best effort to deliver that order on the same day. We highly appreciate a phone call from the recipient or customer after such urgent delivery is fulfilled.

  16. If the recipient or any other representative of the product is absent from the delivery location after our intimation with the recipient and if the products to be delivered are perishable items, then the delivery is considered to be done.

  17. The Local court of Kolkata will be the authority responsible against all the claims.

  18. If we do not get the money against a served order due to any reason in that case the customer and as well as the recipient of that product shall be equally responsible to compensate for the sum due. If both the Customer & the Recipient refuses to pay us then shall take appropriate legal steps to realize the sum due.

  19. The displayed Gift items in our website such as Flower Bouquets, Flower Arrangements, Flowers, Floral Gifts etc and the delivered Gift items will be similar but may not be exact or ditto as these products are hand-made and can vary. In all such cases the exact quantity of the order will be provided as desired.

  20. The trademarks and logos displayed on the products sold by our website are the properties of their respective owners or companies.

  21. If any customer wants to cancel an order, he/she has to do it at least 24 hours before the shipment or the date of delivery. In such cases, for the purpose of processing of Credit card, 7% of the ordered amount will be deducted. For order modification, the customer needs to inform us 1 day in advance of the date of delivery between 8 a.m. to 8 p.m.

  22. "By accepting the Term and Condition of every customer also accepts to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels". However, we confirm that we do not give any customer data to any agency outside the group.

Privacy Policy , Cancellation Policy , Refund Policy , Substitution Policy

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